Return Policy

If you are not 100% satisfied with your purchase, you can return your order to us within a full 30 days for a full refund of the purchase price. Our customers only pay for return shipping, and we never require a restocking fee. We believe that for you to have the best online shopping experience, you should be able to try and return any product without penalty. If, for any reason whatsoever, you're not 100% happy with your purchased items, simply contact us by visiting our Contact Page.

Return Instructions

With the Pool Express 30-day return policy, there is no hidden fine print or exceptions. All we ask is that you send the items back to us in the original packaging and ensure the product is in new condition.

You can return any purchased product to us for a full 30 days from the purchase date.

• Returned products must be in the condition you received them in and also in the original box with all packaging.
• There is no restocking fee. You only pay for return shipping.
• Contact us by visiting the Contact Page to get a Return Goods Authorization Number (RGA) prior to the return.

After your return is received by our warehouse and inspected (usually within 72 hours of receipt), your purchase price (not including shipping) will be processed, and a credit will be applied to your credit card or original method of payment in approximately 4-7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your credit card account.

Have questions about shipping or returns?

Simply contact us by visiting our Contact Page, chatting with us online, or call our team at 512-961-3881.